These terms apply when you help run an event through AnyRun (the Platform): claiming shifts, reading briefings, getting checked in on the day. A volunteer helps run an event; the organiser stages it; AnyRun is the registration technology both of you use. These terms sit under the Terms of Use and alongside the Privacy Policy; nothing here narrows either.

Volunteers aren't customers and aren't staff, so these terms are written for volunteers: you give your time, and this is what happens with it.

Claiming a shift creates a genuine volunteer arrangement with the organiser whose event you're helping to run. It is not employment, and it is not a contractor engagement with the organiser or with AnyRun. There are no wages, no superannuation and no leave entitlements. The hours credited to your record are recognition, and they are not payment.

The freedom runs both ways, because that's what makes it genuinely voluntary: you don't have to claim a shift, and an organiser isn't obliged to offer you one. If an organiser ever offers you paid work, that's a separate arrangement between you and them, made outside these terms.

Anyone can browse an event's volunteer positions; claiming a shift takes a free account: one account for racing and crewing, so your hours and your results live side by side.

• If the shift has room, you're confirmed on the spot. Your crew pass, the briefing, the coordinator contact and the shift actions land in your account immediately.
• If the shift is full, you join the waitlist. When a confirmed spot opens, the earliest waitlisted volunteer is promoted automatically and notified. Queue order decides, so waiting actually counts for something.
• Cancelled and changed your mind? You can claim the same shift again. If there's still room you're confirmed on the spot; if it has filled, you join the back of the waitlist; your original queue position isn't preserved, because jumping ahead of people who kept their claim wouldn't be fair.
• The spot counts you see are real. Capacity bars show genuine claimed numbers as anonymous totals. Who claimed them is not shown.

You can cancel a confirmed or waitlisted shift from your account at any time before the shift starts, with no fee. Volunteering you feel trapped in isn't volunteering. If you held a confirmed spot, it's released immediately and the earliest waitlisted volunteer is promoted automatically; cancelling from the waitlist takes you out of the queue. Either way the event's coordinator is notified so they can plan.

Inside 24 hours of the start we'll show you a warning before you confirm, backfilling that close to race morning is genuinely hard, and if there's any chance you can still make it, talking to the coordinator first is the kinder move. It's a warning: the cancel button still works.

Once a shift has started you can no longer cancel it yourself; at that point the roster is a live safety document, so changes go through the coordinator instead.

Check-in is recorded by the coordinator: it's their attendance record, and keeping it in one set of hands keeps it reliable. When you're checked in, your hours are calculated from the shift's published window and credited to your volunteer record. If a check-in was recorded in error, the coordinator can undo or correct it.

While your assignment is active, your shift page carries what you need for the day: the briefing, current crew documents (the latest version), and race-day radio channels where the organiser has published them. All times are shown in the event's local timezone, labelled: interstate crew shouldn't have to do arithmetic at 5 am.

On the day, you agree to follow the reasonable safety directions of the organiser, the coordinator and event officials. They hold the plans for the course, the traffic and the emergency: a marshal point only works when everyone runs the same play.

The same rule protects you: stop a task you believe is unsafe. Step back and raise it: the "Flag an issue" tool on your shift page sends safety concerns to every coordinator and org admin immediately, and it stays available even after a shift ends, so problems can be reported retrospectively. If someone is in danger right now, call 000 first.

Some roles need credentials: a position near the kids' dash needs a Working With Children check, a first-aid post needs a first-aid certificate. Roles that require a WWC check say so on the position card before you claim.

• Add a compliance record once, reuse it everywhere. Your WWC, first-aid or police-check reference is stored in your settings, with no re-typing it per event.
• Who can see it, precisely: the crew coordinators and admins of any organisation whose event you have ever claimed a shift with (including shifts you later cancelled) can view your compliance records for as long as those records exist. We tell you this plainly because it's broader than "events you're currently helping at": claiming even once opens that organisation's view until you delete the record.
• Stored as sensitive information: the reference number is encrypted at the field level and displayed masked, and its verification state is shown as it stands: pending, verified or expired.
• Removable any time. Delete a record from your settings and no coordinator of any organisation can see it any more: deletion ends all coordinator visibility at once.

The limit: a record on AnyRun is a register entry. It is not the clearance itself. You're responsible for actually holding a valid, current check where the role or your state's law requires one, and the organiser is responsible for checking that their event meets its legal obligations. A compliance chip on screen does not block you from cancelling a shift or flagging an issue.

The organiser runs the event. They define the roles, write the briefings, set the shifts, appoint the coordinator and make the calls on the day. AnyRun provides the registration, rostering, check-in and records technology. We are not the event's operator, and we're not on the course.

Insurance sits with the organiser and their event. Volunteer personal-accident and public-liability cover, where it exists, is arranged by the organiser or their club or association. AnyRun is not an insurer and these terms give you no insurance cover. If cover matters to you (and it should), ask the organiser what applies before your shift. One practical note: your check-in and hours history is the kind of record insurers and organisers commonly ask for after an incident, so it's worth making sure you're properly checked in on the day.

Nothing in these terms excludes, restricts or modifies any right or guarantee that cannot be excluded under the Australian Consumer Law, and nothing here asks you to give up a claim the law says you keep.

Events get photographed, by the organiser, their photographers and the crowd. Photography at the venue is the organiser's domain; what appears in an AnyRun gallery follows platform rules:

• Matching is by printed bib number only. Face recognition is not used. Since crew don't wear race bibs, gallery matching doesn't attach photos to you as a volunteer.
• If you also race: photo matching runs only with your consent, the public start list shows your name only if you opt in (off by default), and photo-match removal from your settings is instant.
• Want a photo taken down? Ask the organiser (it's their gallery and their event), and if you get stuck, write to takedown@anyrun.net. The steps we follow and the windows we work to are published in the Privacy Policy.

Every claimed shift renders a Crew Pass in your account your role, the shift window, the location, race-day radio channels while your assignment is active, and the hours credited once you're checked in. It exists so everything you need on the morning is one page.

Your hours are yours. They accumulate on your own record (the same account your race results live on) as proof for Duke of Ed, uni applications, workplaces, or plain pride. What the public sees is aggregate only: spot counts on shift cards and a club's total volunteer hours. Your name does not appear on a public surface because you volunteered.

The Privacy Policy governs all personal information handling; here is the volunteer-specific inventory, plainly:

• Your shift history: claims, status changes, check-in time and credited hours, kept as the durable record those hours are worth keeping for.
• Issues you flag: the category, your notes and the coordinator's resolution, so problems and answers stay attached to each other.
• Your compliance records: encrypted, masked, removable, as described above.
• What the organiser's crew team sees: your name, contact details and compliance status for their event's roster. They can export the roster for race-day operations (your role, shift, name, email, attendance status and hours, with your compliance reference numbers left out) and must handle it under privacy law and their Organiser Agreement. Their coordinator's email is shown to you only once you're signed in: respect runs both ways.
• Access tracks your assignment's status: crew documents and radio channels are available while your assignment is active (confirmed or checked in) and stop being available if it's cancelled. Waitlisted volunteers don't see them until they're promoted.

Your whole volunteer history is included in your one-click data export, and a deletion request works exactly as the Privacy Policy describes.

If you don't turn up and don't cancel, here is exactly what happens, and what doesn't:

• You aren't checked in, so no hours are credited for that shift. Today, that is the whole in-app consequence.
• There is no reliability score. AnyRun does not compute, store or show any rating, ranking or reliability metric for volunteers, to organisers or to anyone else. If that ever changes, these terms change first, with a version bump you can see.
• Your account isn't locked and nothing blocks you from claiming future shifts on the Platform.
• Organisers choose their own crews. Whether missing a shift costs you an invitation back to a particular event is between you and that organiser, as it would be off-platform.

Account-level suspension exists only on the grounds the Terms of Use set out: breaching those terms, misusing the Platform, or creating a legal or security risk. Missing a marshal shift, on its own, is none of those.

Anything about a shift, a role or the event goes to the organiser first, through "Flag an issue" on your shift page or the coordinator contact, because they run the event and can actually fix it. Anything about the Platform itself (your account, your data, these terms) comes to us: support@anyrun.net.

A material change to these terms bumps the version (currently 2026-09) and the effective date at the top of this page We don't vary terms silently. These terms are governed by the laws of South Australia, Australia, and nothing in them limits rights you hold under the Australian Consumer Law or privacy law.