When you enter an event, your contract to take part is with the organiser. It is not with AnyRun. The organiser stages the event, sets the price, writes the rules and decides the refund policy. AnyRun provides the registration, payment, results and photo services that you, the participant, use along the way.

Who to ask. Questions about the course, your entry, bibs or refunds go to the organiser, whose contact is on the event page and in your account. Questions about the platform (your account, your data, a payment) come to us.

These terms sit under the Terms of Use, including its consumer-law, liability and account sections, and alongside the Privacy Policy.

The entry price is the organiser's. AnyRun adds one platform fee per cart, itemised on screen before you pay, so the total you see is the total you're charged. Add-ons you pick (a shirt, a car park) appear in the same cart, and the fee applies once to the whole cart. Some organisers absorb the fee or split it; when they do, you'll see that in the itemised cart. The full published schedule is in the Terms of Use.

Promotion codes belong to the organiser. An organiser may publish a code that takes a percentage or a fixed amount off their entry price. A code belongs to one event, may be limited to a single distance, may carry an expiry, and may be limited to a number of uses; the checkout tells you what it is worth before you pay, and one code applies to an order. A code has no cash value, cannot be exchanged for anything else, and cannot be applied to an order after you have paid it. The platform fee is worked out on the discounted price, so the discount reaches your total in full. An organiser can stop a code at any time; once stopped, expired or fully used it will not apply, and an order you have already paid keeps the discount it was bought with.

If a code reaches its limit at the moment you use it. Two people can reach the last use of a limited code in the same instant. If that happens your entry stands (it is not cancelled and it is not held) and the organiser chooses between two outcomes: honour the discount, which is what happens by default if the choice is left for seven days, or ask you for the difference, which arrives as an amount payable on your race page with the reason on it. You are told which, and you are not asked twice for the same money.

Running and endurance events carry inherent risks: that's part of what makes a finish line mean something. By entering you confirm that you take part voluntarily, that you're medically fit to participate, and that you'll follow the organiser's rules and officials' directions on the day.

The waiver you accept at registration is an agreement between you and the organiser. We record your acceptance (with a timestamp and version) so that both sides can rely on it later. And one thing a waiver cannot do: no waiver, and nothing in these terms, removes rights or guarantees that cannot be excluded under the Australian Consumer Law.

An entry for a person under 18 is made or approved by their parent or guardian; accounts are for people aged 16 and over, under the Terms of Use. If you enter a child, you confirm you have the authority to do so, you accept the organiser's waiver on the child's behalf, and that acceptance is recorded against you with a timestamp and version. The law sets one limit: a guardian's acceptance cannot sign away rights the law gives the child directly, nothing in any waiver, and nothing in these terms, removes a minor's non-excludable rights.

Each organiser sets their own refund policy, and it's shown to you before you pay: on the event page and again at checkout. The vocabulary you'll see on AnyRun:

• No refunds: entries are final (transfers may still be allowed);
• Refund window: refunds until the organiser's published cut-off before race day;
• Flexible: refunds and transfers per the organiser's published policy;
• Transfers only: no refunds, but you can pass your entry to another runner.

Where the organiser allows transfers, you can send your entry to another runner straight from your account: they accept it under their own name, so race-day records match who ran. Refund requests also go through your account, and are processed under the organiser's policy.

The platform fee and its GST are not refundable. The per-cart fee pays for the service already delivered at registration time (the entry, the record, the account), so neither the fee nor the GST on it is returned when an entry is refunded. The organiser cannot refund them either: their refund tools are capped at the entry price. Both are itemised at checkout with this rule beside them, so you see them before you pay. What happens when an event does not go ahead is set out under cancellation, below.

So a refund returns the entry price. If you paid A$22.17 for a A$20.00 entry, a refund returns A$20.00, and the A$1.97 platform fee and its A$0.20 GST stay with AnyRun. Your account shows these numbers before you confirm a withdrawal, and the refund email names the amount returned. Where the organiser absorbed the fee, there is no fee to retain and the entry price is the whole of what you paid.

Changing distance is not a refund. Where the organiser allows it you can move to another distance in the same event while places remain. Moving to a cheaper one costs nothing and returns nothing: the difference is not refunded, and that holds whatever the organiser's refund policy says, because you are changing what you bought, and the entry stands. Moving to a dearer one bills you the difference and nothing else; the move completes when that is paid, and if it is not paid within 48 hours the bill lapses and you stay on the distance you started with. An organiser can also move you, and may waive the difference when they do.

A chargeback is slower than a refund. You can dispute a payment with your bank, and your consumer rights are untouched by anything here; but the payment sat with the organiser, the outcome is your card issuer's to decide, and your entry may be cancelled while the dispute runs. Ask the organiser, and us, first: the Terms of Use set out what happens when a dispute is opened.

When an organiser cancels an event, every paid order automatically gains the right to request a refund, regardless of the event's stated refund policy. The platform opens that path for you in your account the moment the cancellation is recorded; "no refunds" does not apply to an event that didn't happen. What you're ultimately entitled to is determined by the organiser's cancellation terms and the Australian Consumer Law, and we support the organiser in processing what's due and keep you informed through your account.

The refund is the entry price. AnyRun's platform fee and its GST are not refunded. The fee pays for the service that was actually provided (the platform, the entry and the payment processing), and neither it nor its GST is returned when an organiser decides to cancel. Your entry price is refunded by the organiser, who is the supplier of the event. Nothing in this clause limits the rights the Australian Consumer Law gives you, including where a remedy is available to you against the organiser or against us.

Postponements and material changes (a new date, a changed course) are announced through the event's updates, and the organiser's policy plus your consumer rights govern what options you have.

We provide the Platform with reasonable care and skill, and we aim for high availability: registration and checkout above everything. No online service can promise to be error-free every minute, and we don't promise that. What we do promise: when something on our side fails, your Australian Consumer Law remedies stand untouched.

Neither of us is liable for genuine force majeure. If something beyond a party's reasonable control (a natural disaster, a failure of internet or payment infrastructure, government action) prevents that party from meeting an obligation under these terms, that obligation is suspended while the situation lasts. This works both ways: it protects you exactly as it protects us. And two things stay outside it: money already owed (a refund due to you stays due), and your rights when an event is cancelled: whatever the reason for the cancellation, the cancellation section above and the consumer law govern what happens next.

Nothing in these terms (no refund policy, no waiver, no fee rule) limits your rights under the Australian Consumer Law. If a service isn't provided with due care and skill, or an event is cancelled in circumstances that give you a right to a remedy, you may be entitled to a refund or other remedy regardless of what any stated policy says. Every other clause in this document reads subject to this one.

A boundary in your favour. Elsewhere in the legal pack, the business-to-business Organiser Agreement limits our liability for a service failure to re-supplying the service, where the law permits it. The law grants that permission for business services; it does not, in general, for services of a kind acquired for personal use, and entering a run is exactly that. So, for your entry: that re-supply limitation does not apply to you, and no cap anywhere in the legal pack reduces what you can recover under a right that cannot be limited, including the consumer guarantees and your rights under the Privacy Act.

Your official result comes from chip timing and appears in your account and on the public results board: name, time and place, as running results are published. Photos from the event reach your account by bib matching: the printed number on your bib, cross-checked against your chip time, with a human reviewing uncertain matches. Face recognition is not used.

Viewing your own results and photos is free. Your visibility controls: the public start list shows your name only if you opt in (off by default), photo matching is a revocable consent, and you can remove any matched photo from your account instantly.

Everything about how your personal information is handled, including your emergency contact details, which are field-level encrypted, is in the Privacy Policy. The short version: a one-click data export whenever you want it, instant photo removal, revocable consents, and a human-confirmed deletion request path for full account erasure.

Don't enter under another person's identity, don't misuse the platform or the event, and treat organisers, volunteers and fellow runners with respect: they're the reason the event exists. Organisers may refuse or cancel an entry in line with their published rules and the law, and the account-suspension rules in the Terms of Use apply here as everywhere: proportionate, and with notice where practical.

A suspension does not cancel a paid entry. What happens to the entry is decided by the organiser's rules and the law, and any refund you're entitled to survives the suspension.

Tell us first: most things get fixed without ceremony. For the event, start with the organiser (their contact is on the event page and in your account). For the platform, a payment or your data, write to support@anyrun.net A person reads it, and you'll get what we found as well as what we decided.

You do not need our permission to go further. Nothing in these terms makes complaining to us a precondition to anything: you can raise a consumer issue with Consumer and Business Services SA or the ACCC, a privacy issue with the OAIC, or take a matter to any court or tribunal with jurisdiction, at any time. There is no forced-arbitration clause and no class-action waiver in this document.

• The version you accepted governs your entry. Your acceptance is recorded with a version and timestamp at registration. A later change to these terms doesn't rewrite an entry you already hold: updated terms apply from your next entry, unless a change is required by law or is purely to your benefit.
• If one clause fails, the rest stand. If a court finds any part of these terms void or unenforceable (including under the unfair contract terms rules) that clause is severed and everything else keeps working.
• Some clauses outlive the finish line. Clauses that by their nature continue (consumer-law supremacy, liability, your data rights, record-keeping) survive the event ending or your account closing.
• Neither side hands this contract on unprotected. You can pass an entry to another runner where the organiser's transfer rules allow. We may transfer this agreement as part of a genuine restructure or sale of the business, with notice to you, and only on terms that keep your rights under it intact.
• What's written here is the deal, with one exception. These terms, the documents they link to, and the event page you entered from are the agreement between us. But no "entire agreement" line can erase responsibility for what we or an organiser actually told you: liability for misleading conduct can't be excluded by a sentence on a page.

For your entry, the course, or a refund: contact the organiser through the event page or your account. For the platform or your data: support@anyrun.net. These terms are governed by the laws of South Australia, Australia, and sit under the Terms of Use, including its consumer-law and liability sections.